Privacy Policy for Cloud Hive
Last updated: November 23, 2023
At Cloud Hive, accessible from Cloud Hive, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Cloud Hive and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Log Files
Cloud Hive follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Cloud Hive uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Cloud Hive.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Cloud Hive, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Cloud Hive has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Cloud Hive's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Commitment period
Cloud Hive offers you the ability to commit to your Dedicated Servers products for periods of 6 months, 12 months, and 24 months depending on the specific product you purchase. Additionally, you will be able to choose whether to pay monthly or up-front for longer commitments.
6 months free set up fees
12 months save 5% per month on your server + free set up fees
24 months save 10% per month on your server + free set up fees
NOTE: Cloud Hive does not offer customers the option to manually renew services.
The billing date (the date an invoice is due) for a Dedicated Server instance billed monthly will eventually sync to the first of every month. However, due to the differences between each product, this sync is accomplished in different ways as detailed below. The commitment period is the time which you commit to renting a server. If you chose to benefit from a discount with a commitment, it will not be possible to cancel until the end of this period. For consumer contracts for telecommunications services, it is common for you to have both a minimum commitment period and a notice of cancellation period. You are liable to pay the amounts stated in the contract for the entire duration of the contractual term (commitment period) and notice period.
Payment Agreement Contract
By this contract, client firstname ____________________ client lastname ____________________ client companyname ____________________ contract length ____ agrees to make payments to Company, hereafter known as "Lender," by the following schedule in exchange for Dedicated Server. The payment schedule is enforced by law, and the methods described below will be used in cases of delinquent payment.
By this agreement, it is agreed that a payment of contract amount will be surrendered to the Lender every contract payment-interval until the total of the payment required, which is contract total-price, has been delivered.
This agreement is binding, and failure to meet its terms will allow the Lender to take certain recourse. Insufficient payment and bounced checks will incur a fee of contract penalty amount}. If payment should not be delivered at all, Lender will be entitled to suspend the product and a penalty of contract penalty amount will be enforced.
By signing this agreement, all parties agree to the terms as described above. Alterations to this agreement can only be made by both parties and must be placed in writing. Both parties will receive a printed copy of this agreement and will be responsible for upholding its terms.
Commitment period
The commitment period means that you are legally responsible for paying for the subscription fees for the entire duration of the commitment period or pay an early termination fee if you cancel earlier. For example, a commitment period can be for 6 months, 12 months or 24 months. You have committed and are liable for the payment for the entirety of the subscription period even if, for instance, you move and the service does not work in your new home, or you may be required to pay an early termination fee. If you would like to end the contract even though you have five months remaining on it, an example, the provider of services may require you to pay an early termination fee which may amount to the remaining five months in one lump sum.
For consumer contracts, the maximum contractual commitment period is 24 months. It is not acceptable to lock consumers into a longer contract by, for instance offering free months.
Period of notice for cancellation
Many telecommunications subscriptions have a required notice of cancellation period. A notice of cancellation period means that the contract is not terminated immediately when you submit your notice to cancel it, but rather takes effect for instance one month later. The general rule is that the notice period starts on the day after you give notice of intent to terminate the tenancy and ends one month later. You are liable for payment for the subscription for the entire notice of cancellation period. An example: If you send in your notice to cancel on 15 January, the contract will end on 16 February. The day the provider received the notice of cancellation of the contract is not counted. For contracts entered into on or after 1 May 2021, the maximum notice of cancellation period is one (1) month. If you entered into the contract earlier, it may have a longer notice of cancellation period.
Cancelling the contract
Companies cannot require you to terminate the contract in any one specific manner, for example by telephoning. You can choose the method that best suits you, but it is always advisable when cancelling a contract to do it in writing. If you claim that the contract has been cancelled, you must be able to present evidence to show this. For example, you can send an e-mail with your notice of cancellation. If you send a letter by post, you should keep a copy or take a photo of the letter, and send the letter by registered post. Ask the company to send you an acknowledgement that they have received your notice of cancellation. Make sure when you contact the company that you are clear about what you want to do, especially if you have several different subscriptions or services with the same company.
Receiving an invoice even though you have cancelled the contract
If you receive an invoice after the expiry of the contractual commitment period and the notice period, you can contest the invoice, i.e. dispute it. When disputing an invoice, it is important that you contact the company in writing so that you have evidence that you have disputed it and not simply ignored it. For example, you can send an e-mail. If you send a letter by post, it is advisable to send it by registered post so that you have documentation you can present to prove that you have disputed the invoice. Remember to make a photocopy or take a picture. You do not need to send a copy of the invoice with your notice that you are contesting it. If you want to send the invoice back to the company, you should send a copy and keep the original invoice for yourself.
Commitment period and what happens when the customer passes away
The demise of a person does not mean that the contract automatically disappears. On the day of demise, the person’s assets including personal belongings, their contracts, and their debts are transferred to an estate. Some companies choose to terminate the contract immediately upon a customer’s demise, however they are under no legal obligation to do so. It may occur that there are terms and conditions in the contract that say it can be terminated in advance of its scheduled end date, however in the absence of such term or condition, it may be difficult to require the company to terminate the contract. It may therefore be that the estate is legally bound by the contract for the remainder of the term of the commitment period.