1. Basic concepts, terms and definitions
1. Service is a service or work provided (performed) by the Company in accordance with this Agreement.
2. Billing system is an automated system for accounting for the Services provided, their tariffication and invoicing for payment. The Company's billing system is located at your.-services.monster
3. Ticket system is a communication system between the Company and the Client, organized through the Contractor's billing system.
4. Data center (DC) is a specialized building for placing server and communication equipment and connecting to Internet channels; is also understood as a third-party Company(s) (third party) providing services to the Company, except when the Company's own Data Center is meant.
5. Operating system (OS) is a set of control and processing programs that, on the one hand, act as an interface between the devices of the computing system and application programs, and on the other hand, are designed to control devices, control computing processes, efficiently distribute computing resources between computing processes and organize reliable computing.
6. Software is a set of programs of the information processing system and program documents necessary for the operation of these programs.
7. Control panel: software for remote administration of the web server through a browser.
8. A domain is a text record on a DNS server that allows you to access the resources you need through addressing.
9. Traffic is the amount of information transmitted over the Internet over a certain period of time.
10. Server hardware dedicated and/or specialized for the execution of service software on it.
11. Dedicated server is a type of hosting in which the Client is provided with a separate physical server in its entirety.
12. The company is a legal entity (commercial company) Cloud Hive, which provides services under this agreement.
13. Client User, an individual or legal entity who receives the service of renting a dedicated server and/or a virtual dedicated server, described in Chapter 1 of this Agreement.
14. End User: A Client who does not provide the service of renting a dedicated server and/or a virtual dedicated server.
15. Home Page The home page of Cloud Hive, hosted on the web at: www.cloudhive.pro;
16. Server locking is the state of a dedicated virtual or physical server, in which it cannot perform tasks assigned to it, but at the same time keeps all information up to date;
17. Personal data about an individual obtained by the Company in connection with the provision of services under this agreement;
18. The RIPE NCC is the organization that manages the IP address space in the Europe region.
19. DoS, DDoS is an attack on a computer system with the aim of disabling it.
2. Subject of the contract
1. The subject of this offer agreement for individuals and legal entities is the provision by the Company of dedicated server rental services in the form of providing the Clients with the resources of dedicated servers with their connection to the Client's local network and ensuring information exchange with the Internet (hosting), as well as placing the Client's information on them. A contract with its terms and conditions, which govern the use and provision of services, is an agreement for the receipt of a service. The Client undertakes to pay for these services in the manner provided for in this Agreement.
2. This Agreement shall be concluded for an indefinite period of time and shall enter into force from the moment of its acceptance described in clause 5.10 of this Agreement.
3. All additional services not described in clause 2.1 are provided to the Client in accordance with an additional agreement, which will be an integral part of this agreement.
3. Features of the Company's services
1. The client independently monitors the performance of the physical dedicated server.
2. Registration and payment to the Customer's personal account shall take place in the manner provided for in Chapters 5, 6 and 7 of this Agreement to the billing of the Cloud Hive Company at https://cloudhive.pro and shall mean that the Customer has read and fully agreed to all the terms of the Agreement.
3. This agreement governs the relationship between Cloud Hive (hereinafter referred to as "Company") and the Company's Customer (hereinafter referred to as "Customer"). This offer agreement does not require signing in writing.
4. Area of responsibility
1. The quality of the Data Center network (up to border routers) is ensured by the Company.
5. Registration Procedure
1. If the Client wishes to receive the services provided for in Chapters 2 and 3 of this Agreement, the Client registers in the Company's billing system at your-services.monster.
2. The data referred to in clause 5.1 shall be accurate. The client must be ready to check this data at the phone number specified by him. Otherwise, the Company has the right to refuse to provide services to the Client.
3. The company does not require mandatory registration or a domain to be used with a dedicated server. When registering, you can indicate that the domain already exists or is being registered with another company.
4. After registration, in the manner provided for in clause 5.1. of the Agreement, the Client receives an information letter and SMS by e-mail with all the necessary technical data, as well as payment instructions.
5. The registration period is unlimited. After registration, the Client can pay for the ordered services at any time. But the payment will be made in accordance with the current tariffs, which he can find on the website of the Company www.cloudhive.pro.
6. If the Company is unable to provide the service specified in Chapters 2 and 3 of this Agreement for technical, emergency or other objective reasons, the funds shall be returned to the Client in accordance with the procedure provided for in this Agreement.
7. If registration does not take place due to a discrepancy in the Client's data or for other reasons, the Company may offer the Client to provide documents confirming his identity.
1. In case of knowingly false data, discrepancy between IP and phone number and the specified location of the client, a scanned copy of bills for an apartment/phone with a payment stamp and indication of the address and name, surname of the subscriber can serve as a supporting document.
8. Upon renewal of the Agreement by the Client (if it has been suspended), the Company verifies the Client's mobile phone number automatically.
9. The registration described in this chapter means the Client's consent (acceptance) to enter into this agreement on the terms and conditions set forth herein.
10. By accepting this Agreement, the Client confirms his/her consent to the processing of the Client's data by the Company, on the terms and in the manner established by this Chapter.
11. The client may not give his/her consent to the processing of the data specified in the contract or revoke the consent previously given, which must be requested in accordance with the terms and conditions of this contract.
12. All services attached to the Client's account belong to the person in whose name the account is registered.
13. The services must be paid for by the person in whose name the account is registered. In the event that the services are paid by a third party, the account holder must warn about this in advance.
14. The Client is solely responsible for any obligations and guarantees arising from transactions and other relations with third parties. The Contractor does not bear any responsibility for the results of the Client's activities.
15. Payment by the 3rd party must be confirmed by the fact that the 3rd party paid on behalf of the Client to whom the account is registered.
6. Procedure for the provision of services and payment
1. The Services are paid by the Client independently when using the Company's billing panel, except for cases of manual payment (manual payment is payment on the Company's account through a bank or office).
2. All services under this contract shall be provided only after the payment terms described in this chapter have been met. The Company does not provide a trial period.
3. Payment is made at the Client's option using the system posted on the main page of the Company at cloudhive.pro, or is carried out manually, in accordance with the conditions set forth in clause 6.1. of this Agreement
4. After the automatic payment made by the Client specified in clause 6.1., the fact of payment is recorded in the Company's billing system.
5. To make a payment manually, the Client needs to contact the Finance Department and agree on the procedure for making the payment. The fact of payment is considered to be made after its registration by an employee of the Financial Department in the Company's billing system.
6. The service in the billing system for the subsequent period must be paid no later than the date specified in the period of its validity. Otherwise, the server will be blocked automatically within 24 hours after the expiration of the payment period.
7. The information on the dedicated server is stored for 5 (five) days after the end of the payment period, after which the Company reserves the right to delete the Client's
information and re-submit the server, including all information on the backup server for the dedicated server. 8. If the Client fails to pay for more than one day, 10% of the invoice amount is added to the unpaid invoice as a sanction for violation of the payment deadline.
9. Unlocking a dedicated server in the case provided for in clause 6.6. of this Agreement shall be made within 24 hours after receipt of full payment for the Service. The client is recommended to create a ticket (i.e. inform the Company's customer department) about the payment made.
10. In the event of the occurrence of the case described in clause 6.6., the Client shall be required to pay for the service, including the period for which the service was blocked.
11. Dedicated server provisioning time ranges from 1 to 5 days.
12. For a monthly period of payment for a dedicated server, 30 calendar days are accepted.
13. Payment by the Client for the Company's services in a currency other than EUR is carried out on the basis of the conditions specified in the Company's billing system at the time of payment.
14. The Client must pay for the Company's services in a timely manner.
15. If the Client has a debt, the Company has the right to transfer the debt claim against the Client to a third party. In this case, the Client must pay not only the debt for the services consumed according to the tariff, but also the expenses in connection with the debt demand.
16. The Company does not provide services on a credit basis.
17. In the event that the Client submits a claim for payment, which he may submit to the Company within one year from the moment he learned or should have known about the grounds for the claim, he must pay for those services in a timely manner, which he does not dispute.
18. In the event that the Client, independently or with the assistance of third parties, requests a chargeback from the payment aggregator, the client will be charged a penalty of 100 euros. It is the Client's responsibility to settle any disagreements regarding payment issues directly with the Company.
19. The Client is fully responsible for the consequences associated with the payment by third parties for the services ordered by the Client. In the event that, after payment by third parties, a chargeback has been requested from them, the Company shall also charge a penalty from the Client.
20. Extension of a dedicated server for an incomplete reporting period (by days) is carried out at a double rate.
21. Special plans allow you to purchase a dedicated server at a special price.
22. Special tariff plans contain several configurations, which are described on the website or in the specialized environment of the provider. When ordering, one of the free equipment is issued.
23. For special plans, it is not possible to request a cancellation for a refund or request a replacement of the equipment if it is technically healthy.
7. Rights and Obligations of the Client
1. Under the terms of this agreement, resale of the Company's services is permitted.
2. After the registration of the Client, when he is granted root access to the server, the responsibility for the use of the server passes to the Client under the conditions set forth in this agreement.
3. The Client has the right to install and use any software (software) on his dedicated server, if it is legal and does not violate the current norms of copyright and related rights under the legislation of the Russian Federation, the EU and the USA, as well as the norms of ethics and morality.
4. Also, the Client is obliged to monitor the compliance of all materials posted by him (including links to them), the Software used, the content posted on the server, not to violate the current norms of copyright and related rights under the legislation of the country of its location, as well as other norms of law, ethics and morality.
5. When exercising his/her rights set forth in clause 8.3, the Client is fully responsible for his/her public statements on his/her dedicated server and actions against the Company or against other users in a cynical or otherwise unacceptable form that contradicts generally accepted norms of morality and ethics.
6. The Client may not use non-existent return email addresses, mailbombing, SPAM email mailings, SPAM forums, guestbooks, and similar online communities.
7. If the Client commits violations set forth in clauses 8.4.-8.6. hereof, the Company has the right to block the Client's dedicated server in accordance with clause 8.9. of this Agreement.
8. All questions related to the performance of the Client's server are accepted only through the Company's ticket system, in accordance with the procedure established by Chapter 5 of the Registration Procedure. When contacting, be sure to indicate all the required data.
9. If the Client fails to take action on the complaint received, as well as in the case described in clause 9.4. hereof, the Company and the Company's Data Center reserve the right to block the Client without additional notice.
10. The Client is financially responsible for causing damage to the Company if he uses the BIOS settings incorrectly, as a result of which the equipment of the Data Center fails. Such damage shall be compensated by the Client in full in the course of pre-trial or judicial proceedings.
11. Under the terms of this Agreement, the Client is not allowed to connect additional IP addresses that are not allocated to the server without authorization. Otherwise, the server is automatically blocked by the Company, about which it is informed by the Company through the ticket system.
12. In case of blocking of the Client's dedicated server due to a complaint and/or due to other reasons more than 1 time per month (network scan, outgoing and incoming DDoS attacks), the Client is obliged to pay an unblocking penalty in the amount of 30 euros for each subsequent unblocking, except for the first one.
13. At the request of the company, the client is obliged to confirm the personal data specified in the personal account.
1. The company chooses the procedure for confirming personal data independently.
2. Identity verification is done for the account administrator.
8. Rights and Obligations of the Company
1. The Company's services are provided in accordance with the terms and conditions set forth in this Agreement. Amendments to this Agreement shall be made in accordance with the procedure provided for in Chapter 20 Amendments to the Agreement and Withdrawal from the Agreement.
2. The Company shall not be liable to the Client for illegal actions of third parties, as a result of which the Client's confidential information may be disclosed or other actions may be committed, resulting in damage to the Company's equipment, theft and/or damage of the Client's information. The Company is not responsible for the inability to access the services through the fault of third parties (for example, Internet providers), but the Company takes all necessary and possible measures to eliminate the adverse consequences of such actions.
3. The Company has the right to suspend the operation of the Clients' services and servers due to DDoS or other network attacks, for scheduled maintenance, in case of force majeure.
4. The Company is responsible for the speed of access to the Client's resources and the availability of the Client's resources only within the Company's Data Center.
5. The Company is not responsible for the operation of the Software installed by the Client in accordance with clause 8.3. of this Agreement on the Company's servers, including for software purchased through the Company's billing system.
6. The Company has the right to withdraw additional IP addresses not used by the Client, as well as in case of using IP addresses not for the purpose specified in the application for receipt. Installation and use of IP is non-refundable.
7. The Company has the right, prior to the delivery of the server to the Client, to replace the components of the dedicated server with similar or better characteristics - without prior notice to the Client.
8. The Company disclaims responsibility for decisions regarding the Client, in case of violation of copyright and related rights by him without obvious evidence (notarized documents, court decisions) for the content in any of its forms (text, graphics, video, with the exception of software).
9. Since the Company's Data Center has its own complaint processing service and independently makes decisions on the eligibility of complaints against the Company's Client, the Company disclaims responsibility to the Client for the actions of the Data Center to process and respond to complaints (blocking, deletion) and has the right to preemptively block the Client's services until the violation identified by the Datacenter's complaint processing service is eliminated. Decisions of the Data Center Complaint Handling Service may be appealed by the Client directly to the Data Center, the Company is not responsible for the incompetence of the Data Center's decisions in relation to the Client and their consequences.
10. The Company has the right to charge additional payments, in addition to those specified on the website, including for operations related to the unblocking of the Customer's servers/IP addresses blocked through the fault of the Customer.
11. The Company has the right to refuse further cooperation to the Client if more than one complaint about the placement of child pornography has been received on the Client's server within six months.
12. Correspondence and/or negotiations between the Company's employees and the Client in the ticket system at the address https:// your.-services.monster and any other information systems of the Company, including, but not limited to, e-mail, online chat, communications by telephone and/or IP telephony, are not protected personal data and can be freely used by the Company for purposes that do not contradict the Legislation (including, but not limited to, advertising purposes). moral and ethical standards, including without the Client's consent, if all objects that can be attributed to the Client's personal data and can allow to uniquely identify the Client with the correspondence and/or negotiations used are deleted from it.
13. The Company has the right to independently gain access to the Client's server, in case of a one-time consent provided by the Client through the ticket system.
9. Traffic control
1. It is the customer's responsibility to monitor all traffic generated by their dedicated server. Traffic statistics obtained with the help of the Company's hardware and hardware complex and the Data Center are considered to be the only correct ones.
1. Traffic for dedicated servers is calculated by calendar months, regardless of the date of payment for the server.
2. On dedicated servers, the total volume of incoming and outgoing traffic is taken into account.
2. The control of the amount of consumed traffic is carried out by the Client independently, if necessary, at any time the Client can request statistics from the Company on the consumed traffic based on the Company's indicators.
3. The Company and the Data Center have the right to block the client's servers in the event of an incoming DDOS attack for the entire period of the attack.
4. Exceeding the traffic specified for each dedicated server at the cloudhive.pro address leads to a decrease in the connection port speed to 10 Mbps. This limit is permanently valid and can be lifted only if you agree to pay for possible excess traffic, based on the cost of 1.00 euros per 1 TB (in this case, the port speed remains at 200 Mbps for any traffic volume).
1. In the event of a server shutdown due to a DDOS attack, traffic counting is also carried out by the Data Center.
2. Payment for additional traffic must be made at the time of its increase.
5. The minimum guaranteed speed of connection to the servers via SCP and FTP protocols is no more than 200 Kbit/s, the maximum - no more than the total limit for this server.
10. Prohibited Content and Software
1. It is forbidden to place pornography sites, links to it, erotica, links to it, advertisements with erotic or pornographic content on dedicated servers.
2. It is forbidden to host IRC services on dedicated servers.
3. It is forbidden to place software for mass mailings, message submitters, botnets, robbery, phishing, and other purposes that clearly contradict legal work on the Internet on dedicated servers.
4. It is forbidden to place open proxy, open VPN, open DNS resolver, and other public services (including those with paid or private access) that can serve as auxiliary tools for illegal actions on the Internet on dedicated servers.
5. It is forbidden to place network scanners, proxy checkers, and similar software on dedicated servers.
6. Dedicated servers are not allowed to host tor.
7. On dedicated servers, links to software and content that is unlicensed are prohibited, even if it is not stored on the Client's server.
8. Removal of resources that violate intellectual property, copyright and related rights of the country of location, the legislation of the Russian Federation, the EU and the USA must be made within 24 hours, otherwise the IP of the server will be blocked by the Data Center.
9. It is forbidden to place any software related to the "mining" of cryptocurrencies (BitCoin, etc.) on dedicated servers.
10. Cardsharing is not allowed on dedicated servers.
11. It is forbidden to host gambling services (any gambling), including affiliate programs related to them, on dedicated servers.
12. It is forbidden to host projects related to the HYIP sphere, including affiliate programs, monitoring, etc., on dedicated servers.
13. It is forbidden to host projects related to financial pyramids (or having any signs of them) and related to financial activities that do not have the appropriate licenses and permits on dedicated servers.
14. It is forbidden to host pharmaceutical websites that do not have the appropriate licenses for the sale of pharmaceutical products on dedicated servers.
11. Additional services for dedicated servers
1. Allocation of additional IPs for dedicated servers is carried out upon request to the Customer Service Department. In the request, you must specify the purpose of using the IP and pay the invoice. The application shall be submitted and reviewed by the RIPE NCC. The IP allocation period is up to 5 business days. The RIPE NCC has the right to refuse to issue an IP if the purposes of use do not comply with the RIPE NCC (IPv4 Address Allocation and Assignment Policies for the RIPE NCC Service Region) guidance document. The current version of this document can be found on the www.ripe.net website.
2. IP-KVM can be connected by contacting the Technical Support Department of Dedicated Servers. In some cases, if there are no free KVM kits, the IP-KVM connection is not possible.
3. Connecting the disk image to KVM and installing the OS at the Client's choice is carried out by the Company's specialists (for commercial software, a license is required) and costs 40 euros.
4. Any upgrades and installation of additional hardware are possible only if you pay for the flexi-pack service on a monthly basis.
5. If the Customer cancels additional services, such as Windows rental, flexi-pack service and additional hardware after the data center has been billed for their renewal, the Customer shall pay the invoice taking into account the cost of the additional services that he is refusing.
6. The service of transferring the server to the Customer's account in the billing of Cloud Hive Online is possible only subject to payment of a compensation payment in the amount of 100% of the installation fee at the current rate specified on the www.cloudhive.pro website. If there is no installation fee for this server configuration, the Client shall pay a compensation fee in the amount of the monthly server rental fee at the current rate.
12. SMS and e-mail notification
1. Registration in the Company's billing system means the Client's automatic consent to receive informational e-mails and SMS messages, including offers of the Company's services.
2. Refusal to receive notifications is possible only in the event of complete closure of the Client's account.
3. The Company is not responsible for the Client's failure to receive important information messages via e-mail and SMS channels, due to the unreliability of these information delivery channels.
13. Essential Conditions for the Allocation of IPv4 Addresses and Subnets
1. Due to the complete exhaustion of IPv4 address space, IP subnets are not allocated to dedicated servers. The need for IP addresses must be agreed upon before ordering. In case of refusal to provide IP addresses, no refund for the service is made.
14. The company provides only paid technical support.
1. The company provides technical support for the operations listed below.
2. General operations.
1. Install/reinstall the operating system (if there is no need to mount an image). For Windows and FreeBSD, the technically optimal breakdown is used.
2. Reset the administrative/root password of the operating system.
3. Adding additional IPs to the server.
4. Time zone change.
5. Build a software RAID array after replacing the hard drive (also available for FreeBSD).
6. Run a RAM test (memtester), run a hard drive test, run a CPU test (note that memory and CPU tests require the server to be shut down for up to 5-12 hours).
7. Transfer of sites from other hosting providers is possible if there is a technical possibility, which is assessed by the Company's specialist in the course of discussion with the Client through the ticket system.
8. Perform diagnostic work to determine the causes of inoperability (partial inoperability) of both sites and the server.
9. A standard AVG antivirus scan of the server for viruses (not including scanning the code of websites).
10. Russification Windows 2008, 2012.
3. Common operations are performed only for Debian Linux, CentOS Linux.
4. Software installation/configuration.
1. Control panels.
2. Installation of the hosting control panel.
5. PHP Extensions
1. Installation of mod_fcgid (PHP as FastCGI, installation is carried out only if the Plesk panel is available).
2. Installation of eAccelerator (speeding up websites by caching PHP opcode).
3. Installation of IonCube (required for encrypted scripts).
4. Install Zend Optimizer (required for encrypted scripts).
5. Installing PHP modules from the standard repository (curl, gd2, imagick, iconv).
6. Rebuild PHP without the suhosin patch.
7. Rebuild PHP to support Bundled GD (Debian only).
6. Other software
1. Installing Nginx as a reverse proxy to reduce the load on the server, speed up the operation of websites, and distribute static content (without cache configuration, installation is carried out only if the Plesk panel is available).
2. Set mod_rpaf, mod_rpaf 2 (required when using Nginx to display the IP of visitors correctly).
3. Installation Java JDK/JRE.
4. Installing Red5.
5. Installation of Sphinx for MySQL (Full-Text Database Search System).
6. Install Memcached.
7. Installation of OpenVPN (Debian only, in the case of VPS a deposit is required in accordance with clause 14.1)
8. MySQL password reset.
9. Installation of rkhunter (rootkit scanning software).
10. Installation of AVG anti-virus (virus scanning software, installation is carried out only in manual start mode, without automatic monitoring).
11. Installing Ejabberd (Jabber server, Debian only)
12. Install Django (Debian only).
7. Unless otherwise specified in this chapter, the software can only be installed for Debian Linux and CentOS Linux (stable versions). The software is installed in the most technically optimal configuration. If significant changes in the configuration are required, additional coordination with the Client through the ticket system is required.
8. Versions of the installed software are selected on the basis of technical feasibility determined by the Company's specialist (preference is given to versions located in the repository). All operations that are not explicitly listed in this list are performed after
coordination with technical support through the ticket system. The most technically complex tasks are solved in the order of paid administration. 9. The Company does not guarantee the full operability of servers or sites after the implementation of system administration work, due to the high complexity and complexity of the systems and the presence of factors beyond the control of the Company.
15. Regulations for Processing Complaints on Servers Located in the Data Center
1. It is forbidden to place the following materials on the servers (deletion of these materials must be made within 24 hours after receipt of the complaint, otherwise, the Company reserves the right to block the IP address of the server):
pornography sites, links to it, erotica, links to it, advertisements with erotic or pornographic content.
IRC services.
Software for mass mailings, message submitters, botnets, robbery, phishing, and other purposes that clearly contradict legal work on the Internet.
torrent clients and trackers.
open proxy, open VPN, open DNS resolver, other public services (including those with paid or private access) that can serve as auxiliary tools for illegal actions on the Internet.
network scanners, proxy checkers, and similar software.
links to software and content that is unlicensed, even if it is not stored on the Customer's server.
any software related to the mining of cryptocurrencies (BitCoin, etc.).
cardsharing (cardsharing).
gambling services (any gambling), including affiliate programs related to them.
projects related to the HYIP sphere, including partnership programs, monitoring, etc.
projects related to financial pyramids (or having any signs of them) and related to financial activities that do not have the appropriate licenses and permits.
2. Complaints about copyright infringement, defamation, theft of intellectual property are accepted only if supporting documents are provided or a court decision is provided.
3. Child pornography materials (as well as links to them, even if the materials are not located on the Client's server) must be made within 3 hours after the receipt of the complaint, otherwise the Company reserves the right to block the IP address of the server.
4. The maximum response time for complaints received from CERT-EE (https://www.ria.ee/cert) is 4 hours, otherwise the Company reserves the right to block the IP address of the server.
16. Liability of the Parties, Dispute Resolution
1. In case of violation of the terms of the Agreement by the Client, set forth in clauses 8.4., 8.5 and 8.9. of the Agreement, the Company has the right to demand compensation from him for direct property damage caused to it by this violation.
2. Breaches of obligations due to force majeure are considered excusable and do not entail liability.
3. Force majeure is such unforeseen and beyond the control of the parties circumstances that occurred after the conclusion of the contract by the parties (war, earthquake, flood, fire, hurricane, bans on the activities of the authorities, strike, riots, etc.), which makes it impossible to partially or fully perform this contract.
4. The parties shall extend the terms of performance of the obligations specified in the contract, respectively, for the duration of force majeure.
5. In the event that force majeure lasts for more than four months, both parties have the right to terminate the contract. In this case, the costs incurred during the performance of the contract are not reimbursed.
6. A party that has not notified the other party in writing, within ten days, about the occurrence of force majeure circumstances, is not entitled to refer to such circumstances.
7. All disagreements between the parties shall be resolved through negotiations or correspondence. If they cannot be resolved in this way, they can be resolved in court in accordance with the law of the state of the Client's place of residence.
17. Amendment of the contract and withdrawal from the contract
1. The Company has the right to unilaterally change the tariffs specified in the Price List on the Company's website and in this Agreement. The Company may also unilaterally change other terms and conditions if they arise from legislative acts, customs existing in the professional sphere, from the practice established between the parties, or in connection with technical or innovative development. Changes may also be introduced in connection with the introduction of more specific norms of conduct by the parties in achieving the purpose of this agreement. The Company shall notify the Client of any changes in the terms and
conditions of the Agreement by means of a notification on the website at least 7 days prior to the implementation of these changes. After that, changes to the terms and conditions are introduced into this agreement. 2. The Company is not obliged to notify the Client in advance of changes if it reduces prices or introduces other improvements for the Client.
3. If the Client does not agree with the changes in the terms of the agreement, he may withdraw from this agreement within one month from the date of publication of the amended terms, and he must inform the Company about this. If he has accepted the amended terms and conditions by tacit expression of will, it is considered that the contract enters into force in full.
4. Each of the parties is obliged to notify the other of changes in its data relevant to the contract as soon as possible, no later than within ten calendar days from the date of such changes.
5. The Client has the right to withdraw from the contract without specifying a reason, notifying the Company in writing or through the ticket system no later than 7 calendar days in advance. Withdrawal from the contract does not release the Client from the obligation to perform the obligations that arose during the term of the contract.
6. The Company has the right to withdraw from the Agreement for valid reasons beyond the control of the Company, notifying the Clients two calendar months in advance.
7. The Company has the right to withdraw from the contract without prior notice if the Company's activities are restricted in accordance with the law, by-laws or contract.