Payment and Refund Policy

1. Payment Terms

We accept Cards, PayPal, Cryptocurrency, and SEPA.

2. Right of Withdrawal

Individual consumers (B2C): Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right of withdrawal from the date of purchase, provided you have not requested immediate service activation.

Business customers (B2B): The Consumer Contracts Regulations do not apply to business-to-business contracts. No statutory right of withdrawal exists for business customers.

3. Non-Refundable Items

Please note that certain items are strictly non-refundable:

• Setup / Installation fees
• Domain registrations
• SSL certificates
• Third-party software licenses
• Add-on services (backups, monitoring)

4. Cryptocurrency Payments

4.1 Crypto Refunds: Refunded in GBP equivalent at the current exchange rate. Processing: 5–10 days. Network fees deducted.

4.2 Price Protection: Crypto volatility is not grounds for a refund. Prices are locked at payment.

5. Consumer Rights (UK)

Individual consumers (B2C) are protected under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. Business customers (B2B) contract under commercial law without statutory consumer protections.

6. Refund Processing

Timeframes:

• Cards: 3–5 days
• PayPal: 1–2 days
• Crypto / Bank: 5–10 days

Process: Submit ticket → Fraud Check → Refund to original method.

7. Chargeback Protection

7.1 Prevention: We provide clear descriptions and confirmations.

7.2 Response: Account is immediately suspended upon chargeback. Evidence is sent to the bank. Restoration only upon reversal. Lost dispute fees are charged to the customer.

8. Account Limitations

8.1 Fraud: Multiple refunds trigger review. False information voids eligibility.

8.2 Fair Usage: One money-back guarantee per customer lifetime. Abuse leads to account closure.

9. Technical Issues

9.1 Failures: We offer service extension first, then refund if unresolved.

9.2 Network: No refunds for IP blacklisting (we assist with removal) or regional geo-blocking.

10. Dedicated Servers

10.1 Cancellation: No refunds after provisioning. 4-hour setup window for cancellation. Hardware costs are non-recoverable.

11. Dispute Resolution

11.1 Internal: Sales team review → Management escalation (5 days).

11.2 External: Citizens Advice, Financial Ombudsman, or Small Claims Court (UK).

12. Contact Information